TERMS & CONDITIONS
1) All orders must be collected within 15 days from the due date. After 15 days, a storage fee of 12% per month (calculated on the invoice value) will be charged. Orders not collected within 90 days from the delivery date will no longer be the company's responsibility.
2) The company is not responsible for the loss of or damage to any personal belongings left inside the garments.
3) Customers are requested to count and verify all garments at the time of delivery and immediately inform the delivery executive of any missing items. No claims for missing articles will be accepted after delivery has been acknowledged.
4) Claims related to quality issues will be accepted only if reported within 7 days from the date of delivery.
5) The exact bill amount will be communicated to the customer via WhatsApp/SMS after the order is created.
6) Any detachable accessories on the garment will be treated as separate items and charged accordingly.
7) In the event of any loss or damage to a garment, the maximum compensation payable shall not exceed ten (10) times the invoice value of that garment.
8) The company is not liable for color bleeding during laundry. Customers are advised not to submit garments that may bleed color for regular washing. Such garments should be given for dry cleaning instead.
09) The company is not responsible for color running, shrinkage, or damage to embellishments, embroidery, or decorative work on garments.
10) Pick-up and drop-off services are offered at the sole discretion of the store and may not be available for all orders.
11) While the store will make every effort to deliver garments on the committed date, delivery schedules may change depending on the store's workload.
